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HELP AND FREQUENTLY ASKED QUESTIONS
Product Questions (click to reveal answer):
- Shaft Length: How do I measure?
- Engine Oil: Do 4-stroke outboards come with engine oil pre-filled?
- Oil Type: What type of oil should I use in my 4-stroke outboard?
- Transport/Storage: Can a 4-stroke outboard be laid on its side?
- Lower Unit Oil: Do outboards come with lower unit oil pre-filled?
- Fuel Type: What type of gasoline should I use in my outboard?
- Fuel Consumption: How much fuel is used per hour at full throttle?
- Electric Start Models: Is back-up manual start also included?
- What is the smallest outboard that offers electric start?
- 12V Alternator: How much is a 12V Alternator kit for my outboard?
- BigFoot 9.9hp Models: What is a "BigFoot" model outboard?
- ProKicker Models: What is a "ProKicker" model outboard?
- Remote Models: What is a remote control model outboard?
- Remote Models: Why can't remote control models be shipped?
- Saltwater Use: Are Mercury outboards salt-water rated?
- Freshwater Flush: How do you recommend I flush my outboard?
- Break-In: What is the break-in procedure for my new outboard?
- Warranty: How does the Mercury Marine warranty work?
- First Use: Is there anything I need to do before using my outboard?
- Placing Your Order: What are the benefits of ordering online?
- Payment Methods: What types of payment do you accept?
- Free Shipping: Is shipping free within the lower 48 states? AK/HI?
- Shipping Time: How long will it take for my outboard to arrive?
- Tracking Info: How is tracking information provided?
- Freight Damage: What do I do if my outboard is damaged in transit?
- Shipping Outside U.S.: Do you ship outside the U.S.?
- No Sales Tax: Do you collect sales tax outside of TN?
- Tennessee Orders: Is tax added if I pick-up my outboard in TN?
- Warranty Registration: How is my warranty registered?
- Trade-Ins: Do you accept trade-ins?
- Used/Non-Current: Do you sell used or non-current outboards?
- Our Location: Where is your dealership located? (Cookeville, TN)